We want to make sure that we treat our customers well. These terms and conditions are designed to protect both you and us, and we ask that you read them carefully before using our website or placing an order.

By using this website or placing an order, you confirm your acceptance of these terms. If you do not agree, please do not use this website.

Information About Us

We are Made by the Forge Ltd, trading as Nigel Tyas Ironwork, a company registered in England and Wales under company number 06144445.
Registered office: Fitzroy House, Crown Street, Ipswich, Suffolk, IP1 3LG.
VAT number: 174 3898 65.
‘Nigel Tyas’ is a registered trademark. All rights reserved.
We operate the website www.nigeltyas.co.uk.

If you have any questions, please email sales@nigeltyas.co.uk or call 01473 487 777.

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Definitions

• We / Us / Our: Made by the Forge Ltd, trading as Nigel Tyas Ironwork.

• You / Your: The customer purchasing or using our website.

• Product(s): The goods we make and supply.

• Website: www.nigeltyas.co.uk

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Use of Our Website

You may use this website for browsing and purchasing our products. You may print or download content for personal use only and must not reproduce or modify it without written permission.

We take care to keep information accurate and up to date, but specifications, finishes and prices may change without notice.

We accept no responsibility for any loss or damage caused by use of this site, except where required by law.

These terms are governed by English law and subject to the jurisdiction of the Courts of England and Wales.

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Purchase of Products

How the Contract is Formed

After placing your order, you will receive an email acknowledging receipt. Your order is accepted — and a contract formed — once full payment has been received and confirmed by us.

Acceptance of Your Order

We may refuse or cancel an order at any time, including where payment is unauthorised or fraudulent, products are unavailable, or a pricing/description error occurs.

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Returns

We hope you are delighted with your order. However, if you wish to return an item, please note:

• Returns are accepted only on standard, off-the-shelf items. Bespoke, made-to-measure or cut-to-length products are non-returnable unless faulty or damaged in transit.

• Return requests must be made within 7 days of receipt.

• Items must be in perfect, unused condition and in their original packaging.

If an item arrives damaged, faulty or not as described, please contact us within 3 working days of delivery with photographs of the issue so we can arrange a free return, replacement or refund.

If you simply wish to return a standard item within 7 days, please contact us to arrange shipping. All returns are inspected on receipt. Where items are not in original condition, a minimum 10% restocking fee will apply to cover reworking/repackaging. Items returned unsellable again due to damage or use are not refundable.

Please check and measure products before booking installers. We cannot be responsible for third-party contractor costs or inaccurate measurements. Store products in dry, suitable conditions prior to installation; damage from improper storage is not covered.

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Bespoke Service

We offer a bespoke design and fabrication service.

• Full payment is required before production begins.

• Once payment is made and work begins, bespoke orders cannot be cancelled.

• Bespoke products are non-returnable and non-refundable unless proven faulty or damaged in transit.

Designs are agreed in writing before manufacture. You are responsible for supplying accurate measurements. We guarantee fit based on your supplied dimensions but cannot accept responsibility for measurement errors.

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Guarantee

All Nigel Tyas Ironwork products are handmade and include a lifetime guarantee on defectiveness. This does not cover wear and tear, misuse, poor maintenance, incorrect installation, or exposure to moisture/outdoor conditions (unless specified). If a defect arises under normal use, we will repair or replace the item at our discretion.

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Delivery

Standard UK delivery is by weekday courier or Royal Mail and may require a signature. Timed or Saturday deliveries may be available at extra cost — please contact us.

Please ensure someone is available to accept delivery and that access is suitable. Redelivery due to access or absence may incur charges.

Inspect parcels on delivery and report any damage or shortage within 72 hours. Do not book installation until your order has been delivered and checked.

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Product Availability

All ironwork is handmade to order. Lead times vary with demand. Estimated delivery dates are confirmed when ordering and updated regularly online.

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Product Description and Conformity

Each piece is individually handcrafted, so small variations in size, form and finish are to be expected. Colours shown online are indicative and may differ due to lighting or screen settings.

Products are designed for interior use unless stated otherwise. Standard fixings are supplied; however, some surfaces may require specialist fixings.

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Price and Payment

All prices include VAT at 20%. Prices may change without notice but will not affect orders already confirmed.

Orders must be paid in full prior to production or dispatch. Payment can be made by credit or debit card via our secure checkout, or by payment link for bespoke work.

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Feedback & Complaints

We value your feedback. Please contact us by email at sales@nigeltyas.co.uk or by phone on 01473 487 777.

Our team is available Monday to Friday, 9:00am–4:30pm. We aim to acknowledge complaints within one working day and resolve them promptly.

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Risk and Title

Products become your responsibility upon delivery. Ownership transfers only once full payment has been received.

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Limitation of Liability

Our liability, whether for breach of contract or otherwise, will not exceed the value of the product supplied.

We accept no liability for indirect or consequential loss, including costs incurred by third-party contractors.

Nothing in these terms excludes liability for death or personal injury caused by negligence.

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Force Majeure

We are not liable for delays or failure to perform obligations caused by events beyond our reasonable control, including strikes, transport failure, extreme weather, or supply chain disruption.

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General Terms

Communications: You agree that correspondence may be electronic via email or website notices.
Notices: Write to Made by the Forge, Fitzroy House, Crown Street, Ipswich, IP1 3LG, or email sales@nigeltyas.co.uk.
Waiver: Failure to enforce any right does not constitute a waiver.
Severability: If any clause is invalid, the remainder remains effective.
Entire Agreement: These terms represent the full agreement between you and us.
Law & Jurisdiction: Governed by English law; subject to the courts of England and Wales.
Third Party Rights: No third party has rights under these terms.

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Registered Address:
Made by the Forge Ltd
Fitzroy House
Crown Street
Ipswich
Suffolk
IP1 3LG

Company No: 06144445
VAT Number: 174 3898 65

These Terms and Conditions were last updated on 30 September 2025

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