Helpful informationOur order process ... Delivery & Returns
Curtain Pole Measuring Guide Surface Finishes
... we will always contact you to arrange a convenient delivery day when your order is ready to send out ...
Standard mainland UK carriage is £5 for orders with a value below £400. Carriage for orders with a value exceeding £400 will be delivered free of charge to mainland UK addresses.
Smaller items that can be sent by Royal Mail will be charged at cost using 'Royal Mail First Class Recorded' or 'Special Delivery'.
Standard UK carriage covers weekday deliveries and is normally by next day carrier ... usually Parcelforce or TNT.
Please note that delivery to some remote mainland areas may incur a surcharge to cover the additional costs charged to us. These will be advised at the time of ordering.
Saturday deliveries and 'before 9:30am' or 'before 12 noon' services can sometimes be provided at additional cost - please ask for details.
For deliveries outside of mainland UK we use a number of different parcel carriers. When you talk to us about your order we will contact them to find the most cost effective way to deliver your parcel.
Due to their value, parcels normally require a signature, so if it helps we can deliver to a work address or to a neighbours - just let us know what is easiest for you!
We will always do our best to ensure that your parcel arrives on the stated day but occasionally there may be factors beyond our control which prevent this. As a small company we are reliant on outside carrier companies and whilst we're very selective about who we entrust our work to, very occasionally things don't go according to plan. Fortunately these instances are unusual but we recommend that you do not employ specialist installers until delivery has been made. Regrettably we cannot take responsibility for third party contractor costs.
We do appreciate that it can be difficult to buy items that are unseen and we are happy to exchange or provide a full refund (less carriage costs) on our standard product range.
If you are interested in placing a larger order for wall lights in particular and are unsure about which design to choose, we're more than happy to send out a single light as a sample so that you can see it first. If you decide that it is not suitable, just send it back to us in it's original condition and we will refund in full less the carriage costs.
We regret that we cannot exchange made to measure items unless they are faulty.
We do ask that you notify us of any problems before fixing or installation, within 7 days of delivery and in all cases, to contact us before returning items so that we can advise on the most cost-effective way for them to be returned.
Unsuitable items should be returned to us in perfect, unused condition with the original packaging within 14 days.
We will arrange collection of larger items but for small items, please ensure that the package is insured to the value of it's contents as we cannot take responsibility for items that are lost or damaged in the post.
Return items should be sent to : Nigel Tyas ironwork, Bullhouse Mill, Lee Lane, Millhouse Green, Sheffield, South Yorkshire. S36 9NN.
When we have received and unpacked your return items, we will contact you to arrange your exchange or refund.