Returns, Exchanges & Refunds
We hope you love your ironwork, but should you wish to return anything, we are happy to refund or exchange a standard product provided it is returned to us in perfect, unused condition; in its original packaging to protect against damage in transit; and within a reasonable time period – up to a maximum of 30 days.
Please make sure that you look at your order on arrival and are happy with your products before disposing of its packaging. (also see below re: Damaged Goods.)
We regret that we cannot refund or exchange made to measure items including cut curtain poles, our larger chandeliers and bespoke items unless they are faulty.*
Always contact us on 01226 766618 or firstname.lastname@example.org to discuss the best way to return your item - this enables us to advise on safe packaging and the most cost-effective way for large or heavy items to be returned.
If an item is damaged, faulty or incorrect we will cover the costs of its return. Otherwise, products must be returned at your own cost. Please ensure that any product you return is packaged as it was sent and is insured to the value of its contents as we cannot take responsibility for any items that are damaged or lost in the post back to us.
Items that need remedial work to make them suitable for reselling will incur a restocking fee of up to 20% which we will discuss with you once the item is returned.
Clearance items may be returned on the above basis and we will cover costs if 'faulty or not as decribed' - but please pay particular attention to how the product is described in the clearance section. These are items that are usually ex-display and as such may have some minor imperfections which we will describe in the product information each time.
All return items should be sent to: Nigel Tyas Ironwork, 3 Bullhouse Mill, Lee Lane, Millhouse Green, Sheffield, South Yorkshire. S36 9NN.
When we have received your returned item, we will arrange your exchange or refund as appropriate.
[ *None of the above affects your statutory rights if goods are 'faulty or not as described'. For your rights of cancellation under the Consumer Protection Distance Selling Regulations, please see our full Terms and Conditions here. ]
IMPORTANT: Please open and take a look at your ironwork as soon as possible on delivery. In the unlikely event that your products are damaged in transit, please take a photograph of the items and the packaging and notify us within 5 days of receipt. Our customer services team will then contact the company we commissioned to deliver your goods to remedy this matter, and will make sure you get a replacement product delivered as soon as possible.
Buying in Advance?
If you are buying in advance of installation, please check your order at point of delivery and store our products in suitable conditions. Our wrought iron pieces are designed for interior use and we cannot be held responsible for items which have deteriorated due to storage in excessively cold, wet or humid conditions.
Ask us for a sample
We appreciate that it can be difficult to buy items that are unseen 'in the metal'. If you are interested in placing an order for wall lights or curtain pole finials in particular and are unsure which design to choose, we're more than happy to send out a single light or finial as a sample so that you can see it first. If you decide that it is not suitable, just send it back to us in its original condition and we will refund in full less the carriage costs. If you'd like more of the same, just let us know!
From the Anvil products
Please note, From the Anvil products may be affected by additional factors depending on whether we have your items in stock, they are ordered in, made-to-measure and so on. We will advise you of exact return and refund policy details relating to your order in your confirmation email. Please call 01226 766618 or email@example.com with any queries.