Ordering Guide


Ordering is easy !

How to place your order.

If you need to talk or discuss your requirements in more detail, just pick up the telephone (01226 766618) or email sales@nigeltyas.co.uk and you will find us friendly, professional and accountable.

We offer a friendly and helpful advice service so if you need more information or can't find exactly what you are looking for, please ask - we can usually help. Most of our work is handmade to order so we can sometimes alter our designs to suit your requirements. You can also use the form above to request a quotation by email.

You are welcome to place your order by telephone, email order form, by email or in writing. We don't currently offer on-line ordering for all items but our full ecommerce website will be available soon.

As soon as we receive your order we will check through the details and if anything is unclear we will contact you to clarify the information.

Your order will be provisionally booked into our work schedule on the day that we receive it.

We will need your full address details, a contact telephone number and an email address that can be used to send your order confirmation.

As soon as the order has been checked we will send a full order confirmation. We prefer to send this by email if possible but if you prefer we can send it in writing. This will confirm the full price of the order, including vat and carriage and any deposit required. We will also agree an estimated timescale for delivery.

You will be asked to check through the details of the order and to confirm that you would like to proceed. If a deposit has been requested, it will become due when you confirm that you would like to go ahead.

As your order nears completion, we will contact you to arrange a convenient delivery day and place.

Full payment will normally become due when your order is ready to leave our workshop. Payment terms will be advised in your order confirmation.

Timescales

The majority of our work is handmade to order and in most cases we aim to deliver within 3 - 4 weeks at most from the date that you place your order. For small orders we can often get your order ready much sooner than this. We will advise an estimated delivery date at the time of ordering.

We have a small stock of many of our smaller lights, along with lampshades and curtain rings etc and these can normally be sent out within a day or so of you placing your order.

... if you are working to a specific deadline, please tell us and we will do our best to fit in with your schedule ...

We prefer to be honest about what we can or can't achieve and, because we manufacture everything by hand in our own workshop, we have to set realistic timescales. You can be assured that we will stick to our promises and wherever possible we aim to exceed your expectations!

Payment

When you order from our standard product range, payment is generally not required until your order is due to leave the workshop.

For special orders and made to measure work we will sometimes require payment before we can start making your ironwork.

If a deposit is required this will be discussed at the time of ordering.

We accept payment by bank transfer, most standard credit/debit cards or cheque made payable to 'Nigel Tyas'.

We no longer make any additional charges for standard credit card transactions.

If you would like to pay by credit or debit card, we can collect the card details by telephone when we call to arrange delivery. PLEASE DO NOT PUT YOUR CARD DETAILS INTO AN EMAIL. We comply with the Payment Card Industry Data Security Standard (PCI DSS) which exists to protect your card security when you give your card details over the telephone. We are not allowed to store the security number on your card and will therefore process payments as soon as we collect your card details. All card details will then be destroyed securely.

VisaVisa ElectronSoloMastercardMaestro

If you would like to make payment by cheque, please ensure that your cheque arrives at least 5 working days before your order is due to leave us. Cheques will be processed on receipt and should be made payable to 'Nigel Tyas'. Regrettably we cannot accept payment by cheque on collection of your order.

All prices include VAT at the standard rate. Where applicable, a carriage price will be advised at the time of ordering.

Ownership of goods remains with Nigel Tyas Ltd until full payment has been received.

Postage, Packing and Delivery

We will confirm the carriage price when you place your order - we always aim to keep postage and packing costs as low as we possibly can and charge these at or below cost price to us.

... we will always contact you to arrange a convenient delivery day when your order is ready to send out ...


Standard mainland UK carriage is £5 for orders with a value below £400. Carriage for orders with a value exceeding £400 will be delivered free of charge to mainland UK addresses.

Smaller items that can be sent by Royal Mail will be charged at cost using 'Royal Mail First Class Recorded' or 'Special Delivery'.

Standard UK carriage covers weekday deliveries and is normally by next day carrier ... usually Parcelforce or TNT.

Please note that delivery to some remote mainland areas may incur a surcharge to cover the additional costs charged to us. These will be advised at the time of ordering.

Saturday deliveries and 'before 9:30am' or 'before 12 noon' services can sometimes be provided at additional cost - please ask for details.

For deliveries outside of mainland UK we use a number of different parcel carriers. When you talk to us about your order we will contact them to find the most cost effective way to deliver your parcel.

Due to their value, parcels normally require a signature, so if it helps we can deliver to a work address or to a neighbours - just let us know what is easiest for you!

We will always do our best to ensure that your parcel arrives on the stated day but occasionally there may be factors beyond our control which prevent this. As a small company we are reliant on outside carrier companies and whilst we're very selective about who we entrust our work to, very occasionally things don't go according to plan. Fortunately these instances are unusual but we recommend that you do not employ specialist installers until delivery has been made. Regrettably we cannot take responsibility for third party contractor costs.

Returns, Exchanges & Refunds

We do appreciate that it can be difficult to buy items that are unseen and we are happy exchange or provide a full refund (less carriage costs) on our standard product range.

If you are interested in placing a larger order for wall lights in particular and are unsure about which design to choose, we're more than happy to send out a single light as a sample so that you can see it first. If you decide that it is not suitable, just send it back to us in it's original condition and we will refund in full less the carriage costs.

We regret that we cannot exchange made to measure items unless they are faulty.

We do ask that you notify us of any problems within 7 days of delivery and in all cases contact us before returning items so that we can advise on the most cost-effective way for them to be returned.

Unsuitable items should be returned to us in perfect, unused condition with the original packaging within 14 days.

We will arrange collection of larger items but for small items, please ensure that the package is insured to the value of it's contents as we cannot take responsibility for items that are lost or damaged in the post.

Return items should be sent to : Nigel Tyas ironwork, Bullhouse Mill, Lee Lane, Millhouse Green, Sheffield, South Yorkshire. S36 9NN.

When we have received and unpacked your return items, we will contact you to arrange your exchange or refund.

How we price our work

We price our handmade ironwork with care and we believe that our work should be produced fairly and honestly.

All prices shown include vat at the standard rate.

We use the best quality materials and components in our work and source most of our supplies locally. It is important to us to support local manufacturing businesses, especially in view of Sheffield’s metalworking heritage.

It is also very important to us as a business to keep traditional skills alive in the UK and we make all of our ironwork in our own workshop in Yorkshire using skilled craftspeople.

We are sometimes asked about discounting our work. When we created the business it was always an important consideration that we should treat all of our customers fairly. We prefer to cost our work fairly in the first place and for this reason we do not discount our work. We choose to manufacture in the UK and therefore don't have comparable margins on our work as companies who outsource their manufacturing overseas.

The response that we get from our customers confirms that our handmade ironwork represents good value for money.

Gift Vouchers

If you don't know what to buy for a friend or relative, why not choose a Nigel Tyas ironwork gift voucher ... it will be welcome whatever the occasion!

Vouchers can be purchased in multiples of £10, £20 and £50 and are supplied with an attractive card, together with our latest brochure. They are supplied in paper form directly to you or to your stated recipient.

Nigel Tyas ironwork gift vouchers can be redeemed when an order is placed by telephone, email or in person. Each voucher has a long number which you give to us when placing the order. That's all there is to it. Simple.

Please contact us for more information and we will be pleased to help - 01226 766618 or email sales@nigeltyas.co.uk.

Privacy Policy & use of Personal Information

We treat your personal information with respect and will never pass your details to a third party.

Nigel Tyas ironwork is registered under the Data Protection Act 1998 and we are committed to protecting and respecting your privacy. Our privacy policy sets out how Nigel Tyas ironwork uses and protects any information that you give to us when you use this website.

If we need to ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with our Privacy Policy.

Click here to view our detailed Privacy Policy

Cookie Statement

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. We only deploy Essential Usage cookies to allow the website to function and we use traffic log cookies to identify which pages are being used. This website does NOT deploy ANY third party affiliate marketing cookies.

Click here to view our detailed Cookie Statement

Terms & Conditions

We want to make sure that we treat our customers well. The information sections of our website aim to summarise the terms and conditions in a user-friendly format but the formal terms and conditions are designed to protect both you and us. The detailed terms and conditions govern your use of our website and the terms by which we supply our work to you. Please read these terms and conditions in full before you use this website.

Click here to read our full Terms & Conditions

Useful Information

All of our work is designed for interior use only.

We supply your ironwork with fixings and fitting instructions. We supply quality screws and plugs suitable for general fixing but you may find that the are some situations which require more specialist fixings.

All information on this website is given in good faith. We are continually adding to our range and reserve the right to alter specifications, finishes and prices as necessary without prior notice.

All items are individually handcrafted using traditional methods and as such size, form and finish may vary slightly.


01226 766618 . sales@nigeltyas.co.uk

Nigel Tyas ironwork - Designers of wrought iron lighting curtain poles & fire irons - inspired by the creative & rural heritage of Yorkshire - Established in 2000.

Registered Office - Bullhouse Mill, Lee Lane, Millhouse Green, Sheffield, South Yorkshire, S36 9NN - Company Number 5256439 - © NIGEL TYAS 2016
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