Coronavirus

Coronavirus Update

An update regarding our response to the Covid-19 situation

Delivering Nigel Tyas goods safely to our customers

Open for business

** Lockdown Update 2021 ** As a manufacturing business selling online, we are following Government guidance and remain at work, but with staff working from home where possible and with extremely robust Covid-19 precautions in our workshop and packaging area. Our showroom is closed.

We are committed to supporting our team and our community throughout this period. We also remain committed to desiging and making your wrought iron products and preparing them for safe delivery, direct to your home. We anticipate that the lockdown may impact us and our couriers in some way and this may cause delays, please, bear with us at this time. We will always keep you posted on when to expect your delivery and we are happy to answer any queries you have on 01226 766618 or sales@nigeltyas.co.uk

Customer service

Our socially-distanced workshop team are working hard to fulfill your orders; and our customer service team (whether working from home, or in the office when necessary) are committed to keeping you updated as usual, from first enquiry to delivery. Our online shop is fully operational and our contact hours for all customer enquiries are Monday - Friday 9am - 4.30pm as usual. Please do call us with any queries on 01226 766618 or sales@nigeltyas.co.uk

We hope this reassures you to continue to order with confidence at this time. Please also note that, enquiries for bespoke and complex work may now need to be deferred until more normal operational times. Any queries, give us a call.

Putting Safety first - our policies and procedures

All staff are washing hands with soap and hot water and sanitising work surfaces on a regular basis, paying particular attention to high-touch areas such as door handles, keypads and any shared worktops and tools. We are observing social distancing. Our materials are sourced from UK suppliers and we are working with these partners to ensure minimum safe contact in the handover of goods and services. Finally, we are monitoring the health of our staff at all times and will support them and their families, as needed, should any suspected Coronavirus cases arise.

We have contingency plans in place to ensure business continuity. Our office staff are equipped for home working (with re-directed office phones) so we can guarantee we will always be able to respond to your enquiries. All orders are being processed for fulfilment with the same attention to detail, alongside our new thorough commitment to hygiene and infection control. None of us know exactly what will happen next as we continue to cope with the Covid-19 outbreak, but rest assured we will continue to take our responsibilities very seriously and keep in touch about your orders. Please do contact us on 01226 766618 sales@nigeltyas.co.uk with any queries at all.

Our carriers, Parcelforce and TNT, have taken stringent measures to deliver parcels safely with minimum contact. These organisations have been doing a tremendous job and we’d like to thank them for it. Please bear with us if your delivery is slightly delayed at this time due to increased pressures on the logistics industry. Please contact us with any queries.

Our showroom

The showroom is closed to visitors - we are taking the opportunity to give it an overhaul. Individual collection of products may still be arranged - following the Government's 'click and collect' guidance. We would, of course, follow coronanvirus social distancing guidance at all times during any collections and request you to wear a mask. Please contact us direct to discuss 01226 766618 or sales@nigeltyas.co.uk. 

Thank you

Thank you for taking the time to read this. We hope this information reassures you that your handmade ironwork is manufactured, packaged and delivered with the utmost care and attention to public health. 

Thank you so much for your continued support for our business during these challenging times. Please take care of yourselves and we wish you well. If you have any queries, don't hesitate to contact us on 01226 766618 or sales@nigeltyas.co.uk

Last updated 05.01.2021