Coronavirus

Coronavirus Update

An update regarding our response to the Covid-19 situation

Delivering Nigel Tyas goods safely to our customers

Open for business

We would like to assure customers that we are working hard within a Covid-19 secure environment at Nigel Tyas Ironwork. We are committed to designing and making your wrought iron products and packaging them up safely for direct delivery to your home. At the same time, we are doing everything we can to guard against the spread of the coronavirus and follow the very latest Government guidelines for manufacturers and online retailers.

South Yorkshire enters Tier 3 coronavirus restrictions from Saturday October 24th. As a manufacturing business selling online these new measures do not directly affect us and we continue to work as before, with our robust Covid-19 precautions in place. We do, however, anticipate that the new situation may impact on our team and may well cause some delays. We ask our customers to bear with us on this. We will always keep you posted on when to expect your delivery and are happy to answer any queries you have on 01226 766618 sales@nigeltyas.co.uk

Christmas

As Christmas approaches, we would like you to know that we are prepared to handle whatever the winter brings - with business contingency plans and staff support in place. Our socially-distanced workshop team aim to fulfill all your orders; and our customer service team (whether working in the office or from home) will keep you updated as usual, from first enquiry to delivery. Our online shop is fully operational and our contact hours for all customer enquiries are Monday - Friday 9am - 4.30pm as usual. Please do call us with any queries on 01226 766618 sales@nigeltyas.co.uk

Please do order as soon as possible if you would like a pre-Christmas delivery. Our order books are already filling up fast and coronavirus restrictions are coming on top of our usual high seasonal demand. Orders may take a little longer to fulfill. Whatever happens in the next couple of months we look forward to making your beautiful ironwork and will always keep you posted, always be contactable and remain committed to fulfilling your orders for our handmade wrought ironwork. We hope this reassures you to continue to order with confidence at this time. Any queries, give us a call.

Putting Safety first - our policies and procedures

All staff are washing hands with soap and hot water and sanitising work surfaces on a regular basis, paying particular attention to high-touch areas such as door handles, keypads and any shared worktops and tools. We are observing social distancing. Our materials are sourced from UK suppliers and we are working with these partners to ensure minimum safe contact in the handover of goods and services. Finally, we are monitoring the health of our staff at all times and will support them and their families, as needed, should any suspected Coronavirus cases arise.

We also have contigency plans in place to ensure business continuity whatever happens. Our office staff are equipped for home working, for example, so we can guarantee you will always be able to contact us and we will always be able to respond to your enquiries about ordering and delivering your handmade wrought ironwork. All orders are being processed for fulfilment with the same attention to detail, alongside our new heightened commitment to hygiene and infection control. None of us know exactly what will happen next as the country continues to manage the Covid-19 outbreak, but rest assured we will continue to monitor the situation, take our responsibilities very seriously and keep in touch with you as we run our business and deliver your goods. Please do contact us on 01226 766618 sales@nigeltyas.co.uk with any queries at all.

Our carriers, Parcelforce and TNT, have taken stringent measures to deliver parcels safely with minimum contact. These organisations have been doing a tremendous job and we’d like to thank them for it. Please bear with us if your delivery is slightly delayed at this time due to added care and increased pressures on the logistics industry as they adjust to new times. Please contact us with any queries.

The showroom is closed to walk-in visitors until further notice - we are taking the opportunity to give it an overhaul. However, we are happy to discuss requests for visits by appointment. We will, of course, follow Coronanvirus social distancing guidance at all times during any consultations and request you to wear a mask. Please contact us direct to discuss 01226 766618 sales@nigeltyas.co.uk

Thank you

Thank you for taking the time to read this. We hope this information reassures you that your handmade ironwork is manufactured, packaged and delivered with the utmost care and attention to public health. 

Thank you so much for your continued support for our business during these challenging times. Please take care of yourselves and we wish you all well. If you have any queries at all, don't hesitate to contact us on 01226 766618 sales@nigeltyas.co.uk

Last updated 22.10.2020