Customer Services

Who we are and what we do

Read our business story and meet the team

A bit about us !

Our History

We are a small independent company committed to keeping traditional metalworking skills alive in the UK. Based in beautiful countryside a few miles north of Sheffield, our rural business was created in 2000 by husband and wife team Nigel Tyas and Elizabeth Stocker.

Nigel began his training at the age of sixteen as an apprentice blacksmith with the National Coal Board in Elsecar near Barnsley. In the early 1970’s the Coal Board still used steam trains and pit ponies! After a varied career in large-scale industrial blacksmithing and engineering, Nigel set up the business to concentrate on the artistic aspects of his craft creating beautiful and functional ironwork for your home.

Elizabeth has a corporate IT background and, for the last 20 years, she has been reponsible for our e-commerce website, marketing and business development. She has also been the driving force behind our friendly customer service team, based in the showroom next-door to our workshop. Elizabeth has recruited in her likeness to ensure the focus has always been on excellent customer service and delivery.

In 2020, Nigel and Elizabeth sold Nigel Tyas Ironwork to brothers Daniel and Gareth Lowe. Dan first met Nigel when he as a young apprentice blacksmith and used to come into the forge to help out on Saturdays. He has, since then, been running a successful international farriery business and has also been a regular extra pair of hands in our workshop. Gareth comes to us with a long career in business management and product development behind him. We're very much looking forward to the next chapter in the story of Nigel Tyas Ironwork. 

How we work . .. the forge today

All of our wrought ironwork is designed and hand-forged by Dan and his two skilled blacksmiths, Andrew and Simon – with Nigel popping back in from time to time. Each blacksmith sees his own work through from start to finish. David then applies his secret metalwork finish to their work. The lighting is then passed to Gerald in our wiring workshop, who wires the fittings and tests them to European and British Standards. Finally, Lynne packs the work to send to you.

Next door, in our showroom, it is Sheena and Sam who take your orders, handle your queries and arrange for delivery of your finished products. Sam and Sheena work closely with the blacksmiths as we are always popping backwards and forwards between workshop and showroom. That’s the beauty of a small business! Finally, there’s Steph, who is here at the end of the week making sure as many people as possible know all about Nigel Tyas Ironwork and are able to find our products online.

As a small Yorkshire business we work with local suppliers wherever possible to source the specialist services we need and our component parts such as handmade lampshades, bulbs and so on. Local ceramicist Sarah Jones-Morris collaborates with us to create the porcelain shades which feature in some of our unique designs. Silvertree Crystal in Somerset make the hand-blown 24 per cent lead crystal shades for our Springvale range.

Meet the Team

Nigel in the workshop

Nigel . . .

Job: Founder and Happy Blacksmith

Status: Retired, but always in our thoughts and occasionally in our workshop

A forge fact: He is liable to burst into song at any time

Favourite Nigel Tyas Product: Illions standard lamp

Elizabeth says: “He just loves talking about new ideas for designs of wrought iron products and can also talk at length about LED light bulbs!”

Elizabeth in the workshop

Elizabeth . . .

Job: Founder and IT whizz

Status: Gone home, but her website means she is always with us in spirit

A forge fact: Elizabeth keeps a small flock of sheep at home including Lucy, whom she bottle-fed as a lamb

Elizabeth’s top tip: “Do keep looking at our website, we are always updating it with new designs.”

Favourite Nigel Tyas product: The Hepworth has always been a favourite. And I love the Oxspring desk lamp too

Andrew in the workshop

Andrew . . .

Job: Workshop manager and blacksmith

A forge fact: Andrew can often be heard playing Spanish guitar in his lunch break

Favourite Nigel Tyas Product: Mitre lamp

Nigel says: “Andrew was my first employee, recruited in 2003, and he’s an ace bloke.”

David in the workshop

David . . .

Job: Finisher

A forge fact: He’s Nigel Tyas Ironwork’s champion whistler – no tune is beyond him!

David’s top tip: “Keep your ironwork in top condition with an occasional rub over with a good wax polish.”

Favourite Nigel Tyas Product: Shepherd’s Crook chandelier

Lynne in the workshop

Lynne . . .

Job: Packaging

A forge fact: Lynne is super fit and cycles to work every day

Lynne’s top tip: “If you can possibly recycle or re-use our card and bubble-wrap packaging, that would be great.”

Favourite Nigel Tyas Product: Ramshead companion set

Simon in the workshop

Simon . . .

Job: Blacksmith

A forge fact: Stalwart of the Friday fish and chip run

Favourite Nigel Tyas product: The Bretton pendant

Elizabeth says: “Simon is really creative; always experimenting and thinking of new ideas for products.”

Sheena in the workshop

Sheena . . .

Job: Office and customer service manager

A forge fact: Ridiculously committed to customer service

Sheena’s top tip: “Don’t forget your lampshades and bulbs; or your curtain rings and brackets.”

Favourite Nigel Tyas product: Hartcliff chandelier

Nigel says: “A one-woman dynamo.”

Sam in the workshop

Sam . . .

Job: Customer service

A forge fact: Powered by black tea and biscuits

Another forge fact: Sam loves ironwork puns such as ‘we’ll forge ahead with that’ and ‘hammer out the details’

Favourite Nigel Tyas product: Hand-forged mirror

Elizabeth says: “Ask Sam a question and he’ll design you a spreadsheet to answer it. Our company data analyst.”

Gerald in the workshop

Gerald . . .

Job: Wiring

A forge fact: He can also build stone walls

Gerald’s top tip: “Invest in LED bulbs – save yourself some money in the long term.”

Favourite Nigel Tyas product: Silkstone standard lamp

Steph in the workshop

Steph . . .

Job: Marketing and PR

A forge fact: Steph loves writing about beautiful, blacksmith-made products - and has also now learned how to hold a hammer correctly

Steph’s top tip: “Buy once. Buy quality.”

Favourite Nigel Tyas product: Wellhouse pendant light. And, all our curtain poles

Dan in the workshop

Dan . . .

Job: Director and blacksmith

A forge fact: He’s also a farrier. He's shod horses for the Brunei royal family

Another forge fact: Dan worked Saturdays in the forge with Nigel way back when he was a young farrier apprentice

Favourite Nigel Tyas product: It's between the Stocksmoor pendant and the Whitby lamp

Gareth . . .

Job: Director and chief coffee maker

A forge fact: Brother of Dan, they're the new dynamic double act at the head of our Yorkshire business

Another forge fact: Outside work, Gareth is a volunteer with the Woodhead Mountain Rescue team

Favourite Product: Currently, the Ringlet finial, Bretton pendant and Huthwaite lamp

Ethics and fair trade

As a business we believe that our work should be produced as ethically and sustainably as possible and we work hard to ensure that all of our ironwork is produced and priced fairly and honestly.

We use the best quality materials and components in our work and source most of our supplies locally. It is important to us to support local manufacturing businesses, especially in view of Sheffield’s metalworking heritage. We are proud to have been awarded the ‘Made in Sheffield’ mark.

It is also very important to us as a business to keep traditional skills alive in the UK and we make all of our ironwork in our own workshop in Yorkshire using skilled craftspeople.

We are sometimes asked about discounting our work. When we created the business it was always an important consideration that we should treat all of our customers fairly and also pay fair wages to our employees. We prefer to cost our work with integrity and for this reason we do not discount our work. We choose to manufacture in the UK and therefore don't have comparable margins on our work as companies who outsource their manufacturing overseas. The response that we get from our customers confirms that our handmade ironwork represents good value for money ... read more on our testimonials page.