Ordering is easy ! - how to place your order.
We offer a friendly and helpful advice service so if you need more information or can't find exactly what you are looking for, please ask - we can usually help.
If you need to talk or discuss your requirements in more detail, just call us on 01226 766618 or email firstname.lastname@example.org and you will find us friendly, professional and accountable. You can also use the enquiry form to send an enquiry or request a quotation.
Much of our work is handmade to order so we can sometimes alter our designs to suit your requirements.
You are welcome to place your order online, by telephone, by email or in writing. Some of our largest chandeliers are not available to order online - please contact us for more information about these.
As soon as we receive your order we will check through the details and if anything is unclear we will contact you to clarify the information.
Your order will be provisionally booked into our work schedule on the day that we receive it.
We will need your full address details, delivery address details if different, a contact telephone number and an email address that can be used to send your order confirmation.
As soon as the order has been checked we will send a full order confirmation. We prefer to send this by email if possible but if you prefer we can send it in writing. This will confirm the full price of the order, including vat and carriage and any deposit required. We will also agree an estimated timescale for delivery.
You will be asked to check through the details of the order and to confirm that you would like to proceed. If a deposit has been requested, it will become due when you confirm that you would like to go ahead.
As your order nears completion, we will contact you to arrange a convenient delivery day and place.
Full payment will normally become due when your order is ready to leave our workshop. Payment terms will be advised in your order confirmation.
The majority of our work is handmade to order and in most cases we aim to deliver within 3 - 4 weeks at most from the date that you place your order. For small orders of items that we make regularly, we can often get your order ready much sooner than this. We will advise an estimated delivery date at the time of ordering.
We have a small stock of many of our smaller lights and lamps, along with lampshades and curtain rings etc and these can normally be sent out within a day or so of you placing your order.
We want to make sure that we treat our customers well. The information sections of our website aim to summarise the terms and conditions in a user-friendly format but the formal terms and conditions are designed to protect both you and us. The detailed terms and conditions govern your use of our website and the terms by which we supply our work to you. Please read these terms and conditions in full before you use this website.