01226 766618
Bullhouse Mill, Lee Lane, Millhouse Green, Sheffield,
South Yorkshire S36 9NN
Placing your order
Whether you place your order by email,
telephone or in writing, we will always check through the
details of your order and if anything is unclear we will
contact you to clarify the information.
You will be asked for your contact details, including a
telephone number, whether you prefer your order confirmation
by email or in writing and your preferred payment method.
If a deposit is required this will be discussed at the time
of ordering.
When we send your order confirmation we will confirm the
full price of the order, including vat and carriage and
any deposit that will be required. We will also agree an
estimated timescale for delivery of your order. You will
be asked to check through the details on the order and to
confirm that you would like to proceed. If a deposit has
been requested it will become due when you confirm that
you would like to go ahead.
As your order nears completion, we will contact you to
arrange a convenient delivery day and place. Final payment
will become due when your order is ready to leave our workshop.
Timescales
All of our work is handmade to order and in most cases we
aim to deliver within 4 weeks of the date that you confirm
the order. We will advise an estimated delivery date at
the time of ordering. Where a specific deadline is given
for completion of your work, we will always do everything
possible to honour this.
How to Pay
All prices include VAT but exclude carriage. Carriage price
will be advised at the time of ordering.
You are welcome to make payment by cheque payable to ‘Nigel
Tyas’ or to call us with your maestro/credit/debit
card details.
If a deposit is required this will become due when you confirm
your order. Any outstanding balance will become due when
your order is ready for delivery.
Card payments (other than deposits) will not be processed
until the order is complete. Cheques will be processed on
receipt.
Please ensure that cheque payments arrive at least 4 working
days before your order is due for delivery.
For payments by mastercard or visa credit a 1.5% charge
will be added to the total order value to cover credit card
charges.
Delivery
For small items we use ‘Royal Mail First Class Recorded’
or ‘Special Delivery’ - price will be confirmed
at the time of ordering.
For larger orders, mainland UK delivery is normally by
next day carrier. Standard weekday deliveries normally range
from £8 to £15 depending on their size and weight.
A ‘before 9:30am’ or ‘before 12 noon’
service can be provided at additional cost – please
ask for details.
We will contact you to arrange a convenient day and place
for your delivery. Parcels normally require a signature
so if it helps we can deliver to a work address or to a
neighbours - just let us know what is easiest for you!
We will always do our best to ensure that your order arrives
on the stated day but occasionally, there may be factors
beyond our control which prevent this. We recommend that
you do not employ specialist installers until delivery has
been made as we cannot take responsibility for third party
contractor costs.
Customer Service
We pride ourselves on being able to provide you with handmade
products of exceptionally high quality along with outstanding
customer service. Every enquiry and order is important to
us - we will always do our best to respond to your queries
in a timely manner and work with you to ensure your complete
satisfaction. We offer excellent aftercare service and if
you experience any difficulties at all, we will be pleased
to help.
Returns
We do appreciate that it can be difficult to purchase items
that are unseen and we are happy to exchange or provide
a full refund (less carriage costs) on our standard product
range. We regret that we cannot exchange made to measure
items unless they are faulty. We do ask that you notify
us of any problems within 7 days of delivery and contact
us before returning the goods. Unsuitable items should be
returned to us in perfect condition within 14 days. We will
arrange collection of larger items but for smaller goods,
please use Royal Mail recorded delivery.
All products supplied with required fixings
and fitting instructions.
We are continually adding to our range and reserve the right
to alter specifications, finishes and prices as necessary.
All items are individually handcrafted using traditional methods
and as such size and form may vary slightly.
Ownership of goods remains with Nigel Tyas Ltd until full
payment has been received.
We are happy to update you with details of any new products
- simply register with us here
